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Communication Excellence in Business - 2 days NEW!

Develop your influence with others to achieve better results



This stimulating interactive course helps participants develop more productive working relationships with the emphasis being placed on self-awareness and the effect of different behaviour on others. Participants will identify the key interpersonal skills for building relationships and working with others to deliver better results.

This course will benefit all those who want to improve their influencing skills to gain maximum impact and learn how to manage difficult situations to achieve positive outcomes. The experience will also lead to enhanced relationships with colleagues, suppliers and customers and the achievement of win/win results

The course is highly practical and participative and designed to accelerate learning and increase motivation. By the end of the course you will have competently developed strategies for achieving improved interpersonal communication.


  • All those who wish to improve how they communicate and interact with others
  • Individuals who want to achieve their maximum potential when interacting with others
  • Anyone who wants to develop positive working relationships and achieve better results


  • The critical five stages of improving interpersonal communication
  • The principles of effective face-to-face communication
  • Enhancing your listening skills and building empathy
  • The effect of your behaviour on the performance of others and your organisation
  • Key verbal and non-verbal communication techniques
  • Using NLP techniques to build positive relationships
  • Managing interpersonal conflict to gain positive outcomes
  • Utilising best practice assertiveness techniques
  • Achieving better results by working more constructively with others


£835 + vat
includes course material, refreshments and lunch

For further information on this course and future anticipated dates, please contact us on 020 8446 6005: or use the Contact us facility or email

“Excellent Course, I have got a lot out of the last couple of days”
Jason Godefroy, Partner, Menzies
“Professionally run with good content. Very, very useful”
Christine Loosley, Manager, Sheen Strickland.
“Very useful, exactly what I was looking for ”
Tim Fowler, Financial Controller, Equant
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Training Solutions, Greentrees House, Woodside Grange Road, London N12 8SS
Tel: +44 (0) 7764 451 145 Fax: +44 (020) 8445 5408 E-mail: